: After submission, it generally takes 1–2 working days for the device to be registered with the SecuGen Management Server.
Run the SecuGen Diagnostic Utility (SGDoEx.exe) to read the internal chip serial number automatically. ❌ Troubleshooting Common Registration Errors Error: "Device Not Found" or "Initialization Failed"
Open Windows Services ( services.msc ). Locate SecuGen RD Service or Windows Biometric Service . Right-click it and choose Restart . Swap the device to a different USB port (preferably USB 2.0). Error: "Device Already Registered to Another User"
Look at the sticker on the bottom of the device. secugen device registration
When building a custom application, you must register the device within your code logic.
Developers can try the WebAPI functionality at the secure demo sites https://webapi.secugen.com (standard) and https://webapi-1-n.secugen.com (1:N matching).
To ensure successful biometric registration (enrollment) for long-term use: : After submission, it generally takes 1–2 working
You can check if your device is active on the RD Status page . Registration for International Users (NRIs)
: Extract the downloaded ZIP file and run the installer as an administrator.
Locate the driver matching your specific model (e.g., ). Locate SecuGen RD Service or Windows Biometric Service
Visit the SecuGen India Registration Portal and fill out the required details, including your device model and serial number.
SecuGen Device Registration Guide Registering and setting up your SecuGen fingerprint reader is essential for securing your workstation or integrating with biometric-enabled software. Whether you are using a Hamster Pro 20
If you purchased your device outside of India, the standard online form may not work. Instead:
Hamster Pro 10, 20, or other compatible models. Windows PC/Laptop: With active internet connectivity.
