Parashara Light 9.0 Hardware Key Not Found -

Parashara’s Light 9.0 is designed for modern systems, but if you are using an older dongle from version 7.0 or 8.0 with a version 9.0 upgrade, there might be a firmware mismatch. If you have recently upgraded your software version, ensure you followed the specific instructions provided by GeoVision Software regarding key activation or replacement. 6. Dealing with a Defective Key

You can confirm this by:

If you have tested the dongle on multiple PCs with legacy drivers and it remains unrecognized (no LED, no driver install), the dongle is dead. Unfortunately, .

: If the hardware key is recognized but the software still asks for access, you may need to register your System ID via the Official Support Wizard to receive a manual password. Official Contact Information

Does the on your physical USB key turn on when plugged in? parashara light 9.0 hardware key not found

If you have tried all the above—including a clean driver installation, running the Sentinel Advanced Medic, and testing on another computer—and the key is still not found, the hardware key itself may be defective.

Most Parashara's Light USB keys have a small red or green LED light. If it does not light up when plugged in, the key is not getting power.

Sometimes, modern USB 3.0 (blue) ports do not communicate well with older dongles.

Recent Windows or macOS updates have blocked the driver background services. Parashara’s Light 9

If the error persists across multiple computers after installing the correct drivers, the USB dongle itself may be faulty.

Follow these sequential steps to diagnose and fix the connection issue. 1. Perform Basic Hardware Checks

"Hardware Key not Found" Message After New Install - IRRICAD

| Cause | Explanation | |-------|-------------| | | Windows does not automatically install the correct driver for the hardware key. | | USB Port Problems | Faulty port, USB hub incompatibility, or loose connection. | | Antivirus/ Firewall Blocking | Security software may block the driver from loading. | | Windows Updates | Recent updates (especially to Windows 10/11) can break legacy driver support. | | Corrupted Sentinel Driver | Parashara Light relies on Sentinel HASP drivers; corruption or version mismatch triggers the error. | | Hardware Failure | The key itself may be damaged (rare, but possible). | Dealing with a Defective Key You can confirm

Download the latest from the official Thales/Gemalto support website. Install the driver using administrator privileges.

If your key is functioning, you will see a table listing a key with a specific ID number. If the table is empty, your computer cannot physically read the USB key. When to Contact Technical Support

Check the column. If it does not say "Running", right-click the service and select Start .

"Hardware Key not Found" Message After New Install - IRRICAD

Do not rely on Windows automatic driver search. Manual installation is required.